Frequently Asked Questions:
1. What are your reception hours?
Our reception is open from 8am to 8pm.
If calling the office and the line is busy, please leave a message, so we can prioritise your enquiry & call you get back as soon as possible.
Some handy information to leave with your message:
Your first name.
Your contact phone number.
Your intended stay dates; check in date/check out date.
The number of guests that wish to stay.
If you have stayed with us before.
2. Do you have a 24hr reception & What time can I check in?
As a family run business, we do not operate 24hrs. The manager is onsite & available 24hrs via mobile phone provided at check -in.
Check-in time is from 3pm to 8pm
Check-out time is prior to 11am.
Early check-ins - Late check-ins- Late check-outs are subject to availability, must be organised in advance and are at the discretion of management.
Early check-ins and late check-outs put increased strain on motel operations particularly during peak times. Charges may apply.
When making an online booking, please suggest your (ETA) Estimated Arrival Time as this is a considerable help to our motel operations staff.
3. What cooking equipment will be in my room?
We encourage all guests to take advantage of the array of local food outlets within a short distance from the motel.
Our rooms are not suited to food preparation or cooking, but the reheating of pre-made/frozen/leftover meals is acceptable.
The preparation of toast & cereal for breakfast is also acceptable.
It is the guests responsibility to ensure that any food items are appropriately contained and stored.
All rooms have a microwave, toaster, kettle and a small fridge.
We can supply cutlery & crockery (bowls & plates) is available on request.
4. Do you serve Breakfast?
At this time we do not serve breakfast. There are a number of breakfast options close by.
Reception staff can recommend options.
5. Do you have a restaurant?
We do not have a restaurant on site, however there is a number of dining options in the local vicinity:
- La Notte Uno is a newly opened italian restaurant & is just next door to the motel!
Please see their facebook page for more info:
- Lake Munmorah Bowling Club is only 300m down the road. (on Acacia Ave)
They have a great little bistro. (Acacia Bistro)
- The Doyalson RSL is less than 10 minutes away by car on the Pacific Highway.
They have a number of dining options.
There is also a myriad of food outlets and takeaways in the near vicinity.
6. What amenities will be in my bathroom?
All rooms come equipped with dispensers for shower gel, shampoo and conditioner.
There is liquid hand soap at the vanity.
There is also a hairdryer, towels, face cloth and bath matt.
7. Is there a porta cot and will there be an additional charge?
Travel cots are available at $15 per stay, please note that not all rooms are suitable for a cot.
We can fit a third single bed only in our Family Room for a 5th person. Extra charges may apply.
Please call us in the office to arrange this.
8. Do the motel rooms have baths?
Our family room has a family sized bathroom with a shower over bath.
Intended to make the showering of children easier, with the shower head is attached to a hose &
is not intended for the use of bathing.
All other rooms are equipped with a walk-in shower only.
9. Will Linen & Towels will be provided?
Fresh linen & towels are provided in all rooms along with a spare blanket in the cooler months.
10. Do you have laundry facilities?
We do not have laundry facilities on-site, but for longer stays or with enough notice, a local laundrette offer a pick-up & delivery service.
Our motel reception can help organise this.
11. Is there an ironing board and iron in each room?
Yes, all our rooms have an iron and a mini board. Some rooms have a full size board.
12. Can I bring my pet?
We do not allow pets or any other live animals into our motel rooms.
In the case of accredited Assistance Animals, management reserves the right to ask for accreditation to be provided upon check-in.
Advance notice is much appreciated, so we make make the necessary preparations.